My eCOST Experience.

February 20th, 2008 § 5 comments

Why did I shop there? On January 20th, my Google Reader came up with an awesome deal from dealspl.us that wasn’t a typo, and on the eCOST website even today!!! C’mon, $36.99 for a multi monitor mount (three monitors!!!). So I place an online order a few hours I read and re-read the listing to make sure it was correct. TOTAL: $49.48 shipped!

About a week goes by and BAM! DHL tracker says its in. I open the box and find a Flip-Down Mount.

FAIL.

Called them up and the guy told me I had to…

  • Place another order for the correct item
    • The order total was $50.91 due to shipping charge changes, WTF
  • Submit request a return
  • DHL return label for wrong product

So I do it without hesitation, c’mon…$50.91 for a multi monitor mount!

A few days later, another DHL box comes in: same shape, same weight and you guessed it, SAME WRONG PRODUCT.

FAIL.

I immediately called them back to get a return label for the second wrong item and follow up on the first return label. They forgot to send it the first time…

FAIL.

A few days ago, I receive the return label for the first wrong order, YAY! I called them today to check up on the second return label..

  • Call back 10 AM CST tomorrow
    • The resolution team isn’t in…
  • Get to a resolution team
    • Make the Return Authorization (RA)
    • Get a return label
  • Process order online for a replacement order, then I’ll get an RA (w/ return label)
  • I got really upset wanted to talk to his manager.
  • I got put on HOLD for a bout 30 seconds, w/o a “please hold”
  • “Ok, I just took care of everything.”
    • He could have done after all…

I’m waiting for the second return label to come in, so we’ll see how long that takes.

PASS/FAIL? We’ll see…

Tagged

§ 5 Responses to My eCOST Experience."

  • thomasnguyencom says:

    UPDATE: I haven’t received the second return order. I called them this morning and they’re waiting for the first item to be processed at their warehouse before the second one is sent to me.

  • DDboy06 says:

    don’t ever buy from ecost, they are a ripoff and scammer

  • sohel says:

    I bought nearly 50+ things off of there without any problems. they just dont like you 32s!

  • thomasnguyencom says:

    UPDATE: They just sent me a PDF of the return label today from “CCCOPIER1@psfweb.com” WTF?! They’re putting in a request to get me my money back for the item I returned three weeks ago.

    …Sohel, I’ve ordered stuff from them before with no problems either. This is the first time I’ve had to deal with their return policy. They’re so unorganized when THEY fuck up, it’s dumb.

  • thomasnguyencom says:

    More fun: they received my second return package on 4/2. Today is 4/21 and I still have not received my refund. I called them up, “It is in processing, give us two weeks.” It seems like that’s their answer to everything. If I never followed up, I don’t think I’d ever get my money back. Two more weeks and hopefully this nonsense is over.

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