DUE: Dumb User Error.
The best part about my web development projects is seeing the results immediately. It’s refreshing to see my changes updated as soon as I submit them, in my case, upload them to production.
One down side about some side projects is the audience. As a developer, we think as a developer and it can hurt us when we leave the technically unsaavy out of the picture. Where is should we draw the line for the Internet, even computer illiterate?
Case 1: “When I click it, should I save it or open it?” (When clicking a *.doc, *.zip, etc.)
Case 2: “I also get an advertisement for WinZip or no response at all. Please let’s get this fixed. Thanks for your help.” (When clicking a *.zip file.)
Case 3: “Yeah, it could get confusing when someone doesn’t know the difference between the arrow and the hand.” (When rolling over a link.)
How do you address these “issues” users are having? I can’t write a how to for everything on the website! Is there a manual out there for completely new users to the Internet?